Take a look through our Frequently Asked Questions to see if we can help you with your question.
If you need to talk to us, call our Booking Office; 01766 516024
Our Booking Office will be open 09:00 – 16:00 on weekdays, and daily from Saturday, 25th March onwards.
WHAT DAYS ARE YOU OPEN?
Our 2023 services will commence on Saturday, 25th March and will run all the way through until late October. Full details on our services are available on our ‘Train Services’ page.
HOW DOES THE PRICING SYSTEM WORK?
Ticket prices will vary depending on your choice of experience.
Please see our ‘Train Services’ page for full details.
WILL DOGS BE ALLOWED ON BOARD?
Yes. Tickets for dogs will be priced between £2 or £3, depending on the service.
Note: Dogs will not be allowed in 1st / Gold Class Carriages, with the exception of assistant/support dogs.
WHAT HAPPENS IF I HAVE A LARGE FAMILY GROUP?
If your party is more than 6 people, call us in the booking office…
WHAT ABOUT VISITORS WITH ADDITIONAL NEEDS OR RESTRICTED MOBILITY?
We ask that visitors who are travelling in a wheelchair or those with restricted mobility call the Booking Office to book their tickets so we can make sure there is ease of accessibility and sufficient seating space ready prior to your arrival.
Disabled passengers and their carers will receive a 10% discount. Please call the Booking Office for further details.
CAN I BOOK GOLD/1ST CLASS SEATING?
Yes. ‘Go Gold’ packages are available on our ‘Mountain Spirit’, ‘The Quarryman’, ‘Gelert Explorer’, ‘The Aberglaslyn’, ‘Snowdonia Star’ and ‘The Harbourmaster’.
Please see our ‘Gold Services’ page for full information on our ‘Go Gold’ experiences.
CAN I MAKE A SINGLE JOURNEY ON THESE SERVICES?
Yes. Single journey tickets (standard class only) can be booked by calling our Booking Office.
CAN I HOP ON & OFF SERVICES / TRAVEL BETWEEN INTERMEDIATE STATIONS?
Yes. Passengers will be able to hop on & off services, subject to availability. All services, with the exception of the Woodland Wanderer, will have some space allocated for passengers to travel between intermediate stations. When the train arrives speak to the guard of the train who will help you and show you to the correct seats.
If your intended journey starts from one of our terminal stations please contact the booking office at that station before joining the train. You can also contact us by telephone or web chat on our web site.
CAN I RETURN ON A LATER TRAIN?
Passengers cannot return on a later train if they have booked a return ticket, The only way of returning on a later train is to book two separate single journey tickets, out and back, subject to the timetable and availability.
I WISH TO MAKE A GROUP BOOKING FOR A COACH PARTY
Group bookings are available. We are happy to discuss your requirements and fit your group in wherever possible. Please call our Booking Office or email us (see our Contact page) for further information.
DO I NEED TO PRE-BOOK TICKETS OR CAN I BOOK TICKETS AT BOOKING OFFICE?
Whilst tickets may be purchased on the day, there will be no guarantee of availability. We encourage everyone to pre-book tickets. Our experience last year was that most trains sold out in advance during peak season.
SHOULD I PRINT OUT MY TICKET?
Both email confirmation of your tickets on your phone or a physical print out of your confirmation will be acceptable, so you can but do but it is not a requirement. You will need to show your booking reference on arrival at the check in desk.
DO SOCIETY MEMBERS NEED TO PRE-BOOK?
Yes, Ffestiniog Railway Society and Welsh Highland Railway Society members may book online and use their membership number plus prefix to obtain discounted travel.
Members can also call the Booking Office to book their tickets.
WHAT ABOUT PARTNER ORGANISATIONS?
Holders of Rail Staff Travel Privilege cards, HRA InterRail Passes, Great Little Trains of Wales Discount card holders and Talyllyn Railway Society members should contact the Booking Office to check on discount availability and to make bookings.
CAN I USE MY GIFT CARD TO BOOK TICKETS?
Yes. Gift card holders will be able to use their card for booking online or over the phone.
WILL SPOONER’S CAFÉ BE OPEN?
Spooner’s is currently operating under the following opening hours:
The café will be open from 09:00 – 16:00 every day, except Saturday 09:00 – 17:00
Saturday – 12.00 until 23.00
Sunday – 12.00 until 20.00
Monday – 12.00 until 16.00
Tuesday – 12.00 until 22.00
Wednesday – 12.00 until 22.00
Thursday – 12.00 until 22.00
Friday – 12.00 until 23.00
Thursday will be our popular Themed Night between 17:00 – 20:00
Sunday Carvery will be available on Sunday between 12:00 – 15:00
Full opening time details are available on the Spooner’s website.
WILL TEAROOMS AT TAN-Y-BWLCH BE OPEN?
Tearooms at Tan-y-Bwlch is open from 10am – 4pm seven days per week.
WILL CAERNARFON STATION CAFÉ DE WINTON BE OPEN?
Caffi De Winton at Caernarfon Station will be open from 9am – 3pm seven days a week. The Station shop will be open from 9am – 5pm.
CAN I BRING MY OWN FOOD FOR THE JOURNEY?
Yes, you can bring your own food for the journey.
ARE DOGS ALLOWED IN YOUR CATERING OUTLETS?
With the exception of Guide Dogs, there are some restrictions with regards to Dogs at our Catering Outlets. There are dog-friendly outdoor areas at Spooner’s Café & Bar, dog-friendly undercover outdoor areas at Tearooms at Tan y Bwlch Station, and a dog-friendly indoor event space area at Caernarfon station.
WHERE CAN I PARK AT PORTHMADOG STATION?
Car parking for our visitors is available in the fenced area at the end of the nearby Llyn Bach car park, a short walk away from Porthmadog Harbour Station. Parking is free for Railway passengers in this section only. The remainder of this car park is council run and the appropriate fee should be paid. Follow the directions on your booking confirmation. Disabled badge holders may park at the station and should make themselves known to a station host on arrival.
WHERE CAN I PARK AT CAERNARFON STATION?
Free parking is available on the road with a blue badge or in a Gwynedd Council car park. The Slate Quay car park has spaces but is privately run and blue badge holders still need to pay and display.
Please note there are no parking facilities at the station.
ARE THERE TOILET FACILITIES AT THE STATIONS?
Yes. There are toilet facilities at Porthmadog Harbour Station, Tan-y-Bwlch Station, Blaenau Ffestiniog Station, Beddgelert Station and Caernarfon Station, these are open when the station buildings are open to public.
ARE THERE TOILET FACILITIES ON BOARD THE TRAIN?
Our ‘Woodland Wanderer’ service does NOT have on-board toilet facilities; however, toilet facilities are available during the layover at Tan-y-Bwlch Station.
Our ‘Mountain Spirit’, ‘Gelert Explorer’, ‘The Aberglaslyn’, ‘Snowdonia Star and ‘The Harbourmaster’ services have small on-board toilet facilities, however we recommend you use the station toilets wherever possible.
WILL THERE BE STORAGE AVAILABILITY FOR A PRAM?
Yes. However, please note there is limited space for storing large prams in the Guard’s carriages on our trains but folding pushchairs may be stored under or near to your seat.
NOTE: Please make sure they do not obstruct the walkway through the carriage.
WILL PORTHMADOG HARBOUR STATION SHOP BE OPEN?
Our Porthmadog Harbour Station Shop is currently open between 09:00 – 17:00 Daily
WILL THE CAERNARFON STATION SHOP BE OPEN?
Our Caernarfon Station shop will be open from 9am – 5pm.
WHICH LOCOMOTIVES WILL BE OPERATING ON THE SERVICES?
We are unable to specify which loco will be on a particular train due to the fluid nature of the rostering. We do reserve the right to change motive power at short notice which may very occasionally be a diesel if there is nothing else that is available.
CAN YOU GUARANTEE MY TRAIN WILL BE STEAM HAULED?
No. Whilst we will endeavour to run all our services steam hauled, there is currently concern over the availability of suitable coal and therefore we would rather run with a diesel engine than not at all.
In the event of a breakdown, we may also need to use a diesel engine.