Booking – Terms and Conditions

Our Special Covid-19 refund policy for 2021

With uncertainty still present across the country, and people worrying about making holiday commitments, we have amended our refund policy to help you to book with confidence.

During 2021, we will offer a 100% refund on all advanced bookings up to 1600 on the day before travel. Customers will receive a full refund or credit within 24 hours of cancellation. Hopefully, this will give you the confidence to make your booking but will enable us to resell your seats if we are unable to operate or you are unable to travel. 

Please note that any booking not cancelled by 1600 on the day before travel will not be eligible for any refund. 

Privacy

Any information given to us by you will not be used in any way other than to process your order. Card details are not retained and we will never pass your personal information on to any third party.

Payment Card Security

Payment Card details provided to our payment provider via this website are transmitted, stored and retrieved securely. Our shopping cart system uses a Secure Sockets Layer (SSL) connection to ensure that your personal data is secure during transmission between your computer and our payment provider.

Booking System Fee

We are currently trialling a new Booking System with the aim of enhancing the customer experience when purchasing tickets on our website.

A Booking Fee will be applicable at the last stage of your payment transaction.