Access Statement - Ffestiniog
The Ffestiniog Railway is a historic narrow gauge
railway with old carriages and stations, many dating
back to Victorian times. We welcome customers of all
Although we operate a fleet of historic carriages,
all of our normal service trains have space
available for customers with mobility impairments
including some wheelchair spaces. As space is
inevitably limited, we strongly recommend that
wheelchair users contact us in advance in order that
we can make suitable arrangements. It is possible to
pre-book a wheelchair space on trains originating
from Porthmadog. We are unable to offer this
facility from Blaenau Ffestiniog but please ring us
anyway so that we can inform the train staff. This
will help us to make your visit a pleasurable one. A
step and wheelchair ramp are carried on all normal
trains and these are available to help you to access
the trains – please ask a member of staff.
Wheelchair users please note: our ramps have a
weight limit of 250kg. They will take an ordinary
wheelchair, plus user, plus pusher or a small
battery operated chair. However, they are not
suitable for motorized scooters or buggies. We do
have ordinary wheelchairs at Porthmadog and Blaenau
Ffestiniog that may be borrowed for the duration of
your visit. It is also worth noting that although we
can accommodate wheelchairs in the trains we do not
have turning spaces in the train due to the
narrowness of our carriages, and the space for
wheelchairs in the carriages is constrained below
what one would expect on a main line train for the
same reason. Most wheelchairs that are of a width
24” or less may be accommodated in the trains.
Travellers with larger chairs should state this when
booking. There is a small toilet compartment on most
trains which is regrettably not accessible to
wheelchairs and we recommend that this is seen as
being for emergency use only as the facilities at
our stations are far superior.
Certain special services such as our “Vintage Train”
operate entirely with vintage carriages and we
regret that, at this stage, they are not suitable
for customers who need to remain in their
We welcome assistance dogs in all our carriages and
If you have any questions as to how we can help you
further, please do not hesitate to contact us and we
will do our best to help you to plan your visit.
Telephone us on 01766 516000 or 01766 516024.
Facilities at our stations are as follows:
Porthmadog Harbour Station
Our main station is adjacent to the A487 at the
southern end of the town. We have a small tarmac car
park which usually has an attendant. There are three
allocated “Disabled” spaces close to the main
entrance as well as a dedicated “dropping off”
Our main entrance has a ramp direct into the Booking
Hall. From here there is level access through the
building to the Shop, Café and Bar. There is level
access onto the platform. The toilets are situated
at the far right hand end of the platform when
leaving the building. There is a small step into the
Ladies’ and the Gentlemen’s toilets. The accessible
toilet has level access and also contains nappy
The Booking Office counter is 1040mm / 41” in height
– if this presents any difficulty to you, please ask
and someone will come and assist you.
The Shop counter is 940mm / 37” in height. Shelving
is both on the walls and free standing. If you need
any help with your shopping, our staff will be happy
The Café counter is 890mm / 35” in height and the
bar is 1010mm / 40” in height. Food and beverages
can be brought to your table if requested.
Boston Lodge Halt
This halt is approached by a steep and rough track
and is not suitable for anyone with mobility
impairments, or some types of vehicles.
The station is adjacent to the main A487 with a
small gravel car park from which there is ramped
access to the platform for Blaenau Ffestiniog bound
trains. Access to the Porthmadog bound platform is
via a wooden foot crossing at the left hand end when
arriving from the road.
There are no facilities at the station, although
there is covered seating and a small waiting
There is steep ramped access to the Cambrian Coast
Line station below.
The station is adjacent to the A4085. There is no
car parking and access from the road is via a steep
and uneven ramp. Trains in either direction use the
same platform. Although there is covered seating,
there are no other facilities.
This halt is in the middle of the woods and is only
accessible by rough woodland footpaths. There is no
Tan y Bwlch
Situated off a minor road and having a rough gravel
car park, this station has an island platform which
is mainly accessed by means of a footbridge.
However, there is a flat crossing with a gate into
the car park situated half way along the platform.
Please note this facility is not available when
there is a train in the platform so please arrive
early if you wish to join here
There is a small café which is open at busy times.
There is ramped access into the café and a
designated table for wheelchair users close to the
door. There are also tables and seating outside,
some of which are under cover. The toilets are
outside and to the left of the café. There is a
small step into the Ladies’ and the Gentlemen’s
toilets. The accessible toilet has level access and
also contains nappy changing facilities.
This remote halt is accessible only by mountain
footpaths and stiles. There is no road access.
This halt has a rough gravel car park and a small
slate waste ramp to the island platform. There is a
small shelter but no other facilities.
The station is in the centre of the town on the main
A470 and easily accessed from council owned car
parks. Please note that there is no dedicated
railway car park. The nearest car park is on your
right when approaching from the north (adjacent to
the Queen’s Hotel) and serves both the Ffestiniog
and Conwy Valley Line stations. There are designated
“Disabled” parking spaces beside the entrance to the
Access to the Ffestiniog platform is via a gentle
ramp and a level crossing.
Our booking office / shop is situated on the
platform and can be accessed via a ramp.
The toilets are situated in the main station
building beyond the booking office. There is level
access into the Ladies’ and the Gentlemen’s toilets.
The accessible toilet has level access and also
contains nappy changing facilities.
Mobile Telephone Coverage
Vodafone almost complete coverage
Other networks generally available around Porthmadog
and Blaenau Ffestiniog. Patchy elsewhere.
An at-your-seat light refreshment service is
available in the more modern carriages on the train.
Blind and partially sighted customers
Welcome Aboard Leaflets available in Braille or
large print for loan from the Booking Office. Menus
are available in Braille or large print in Spooner’s
café and bar and from the on-train services team for
on board refreshments.
(Last updated: January 2011)